What payment methods do you accept?
We accept PayPal and all major credit cards: Visa, Mastercard and American Express. A bank transfer is also acceptable, please include the order reference number and send us an email to orders@chamberedit.com
How will I know when my order has gone through?
We will send you an email to acknowledge that we have received your order. The email will include your order number, your billing information and a link to Track Your Order. If you do not receive a confirmation email after placing an order, please contact our Customer Service team for further assistance.
When will payment taken?
Once your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful. If your card is not authorised, payment will not be taken, and we recommend you contact your bank or card issuer to understand why they could not authorise the payment.
Why has my payment been declined?
Payment can be declined for a number of reasons. Try checking the details to ensure that the card details, such as the start date and card type, are correct and that your billing address is the same address registered to the card. If the problem persists, try contacting your bank or card issuer. If you are still experiencing problems, please contact our Customer Service team orders@chamberedit.com
How can I request a VAT invoice?
If you have a business in the UK, you are eligible to apply for a VAT invoice. In order to request an invoice, please kindly submit your request via email to orders@chamberedit.com
Can I claim VAT back?
For online orders to UK and EU addresses, UK VAT is applied, meaning that these are not eligible for a VAT refund. For orders to non-EU addresses, UK VAT is not applicable and will be deducted from the total price, please kindly submit your request via email to orders@chamberedit.com
Can I pay for one transaction with multiple Gift Cards?
Yes, you may use a maximum of five Gift Cards and one Credit Card per transaction. Please note: you must use the full balance of one Gift Card before proceeding to the next payment method.
When does my Gift Card expire?
Gift Cards are automatically deactivated after 24 consecutive months of non-use. To reactivate your Gift Card or replace a lost Gift Card, please contact our Customer Service team. Alternatively, you can visit our Customer Service department on the Third Floor in-store for further assistance.
